Shipping
Orders are processed within 2-3 business days before shipment. Shipping dates are automatically calculated based on the selected shipping service and recipient's shipping address.

Shipping Ground
Please note that Ground Shipment is not recommended for our cakes and tarts if the shipment would take more than two days since these products are perishable. Using Ground Shipment is also not recommended for our cookie products since breakage has been reported using Ground versus Priority or 2-or 3-day shipping methods.

Third Party Carrier
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the carrier (USPS and UPS) but this, of course, is out of our control.  

Damage Products during shipment
Please note that we are not responsible for orders that are damaged during shipment. However all our shipments are insured and you may file a claim with USPS or UPS to be refunded for the damaged product. Use your tracking number to file your claim.

Incorrect address
Vienna Cookie Company is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.

Inclement Weather Conditions
Please note, that we are not responsible for shipping delays due to inclement weather.

Tracking your Order
To track your package, click the tracking number that was sent to you with your shipping confirmation. If you have questions, do not hesitate to contact us at info@viennacookiecompany.com